2. Choose a Device
Patients then need to download the telemedicine app to their phone
Open the app 5-10 minutes prior to your visit time with the provider since they may be with another patient. You may send text messages to the provider via the app
3. Enter the Waiting Room
Please type in/put the correct "Virtual Waiting Room Code/URL" into the app.
If you are unable to connect properly with the provider, then usually the provider will convert the visit to a Klara portal visit which involves a non-insurance covered fee or just schedule you for a usual in-office visit.